FAQ - frequently asked questions
Orders & Delivery
How long does delivery take?
Orders are handmade and usually dispatched within a few days. Delivery to the UK takes 2–4 working days after dispatch. Shipping to the US and Canada takes around 7–15 working days.
Do you ship internationally?
Currently, I ship to the UK, US, and Canada. This may change in the future — if you are outside these countries, please get in touch before ordering.
Will I have to pay customs or import duties?
Customers outside the UK are responsible for any customs fees or import taxes charged by their country. These are not included in the item price or shipping cost.
How is the jewellery packaged?
Each order comes in a teal paper gift box with orange tissue paper and care instructions. The box fits into a large-letter postal box for safe delivery, so no extra wrapping is used.
Can I track my order?
UK orders are always sent with tracking. For international orders, tracking depends on the shipping method you select at checkout — the standard, cheapest option is not tracked.
What if my parcel doesn’t arrive?
If your parcel hasn’t arrived after the estimated time, please contact me and I’ll help trace or replace it if needed.
Materials & Care
What are the pieces made from?
All jewellery is handmade from recycled maple skateboard wood. Metal parts are stainless steel, silver-plated, or rhodium-plated depending on the design.
Is the wood waterproof?
No. The wood is sealed with natural oil or glossy CA glue, making it water-resistant but not waterproof. Avoid soaking or prolonged exposure to moisture.
How should I clean or store my jewellery?
Wipe gently with a soft, dry cloth and keep away from water, heat, or direct sunlight. Store it in its box when not in use.
Do you use resin or chemicals?
No resin is used in any Baltic Dew pieces. Finishes include natural oils, wax, or CA glue depending on the item.
Are the colours natural or painted?
The colour tones come from the skateboard’s original dyed wood layers — not paint.
I have sensitive ears or skin — can I wear your jewellery?
Yes. All jewellery is coated with natural oil, and all earrings come with hypoallergenic fittings such as sterling silver, surgical steel, rhodium-plated, or stainless steel.
Sizing & Custom Orders
Sizing & Custom Orders
You can check the size guide linked on every ring listing. If unsure, go up by half a size for comfort.
Can I send my own skateboard to be turned into jewellery?
Yes — but this option is available for UK customers only. Please get in touch to discuss the process before sending your board.
Can you make custom sizes?
Yes. Most rings and bracelets can be adjusted or made to order. Please message before ordering to confirm the details.
Do you take commissions or couple sets?
Yes. Custom colour combinations, couple sets, and “from your board” orders are available on request — just message me to arrange it.