Question 1

How long does delivery take?

Accepted Answer

Orders are handmade and usually dispatched within a few days. Delivery to the UK takes 2–4 working days after dispatch. Shipping to the US and Canada takes around 7–15 working days.

Question 2

Do you ship internationally?

Accepted Answer

Currently, I ship to the UK, US and Canada. This may change in the future — if you are outside these countries, please get in touch before ordering.

Question 3

Will I have to pay customs or import duties?

Accepted Answer

Customers outside the UK are responsible for any customs fees or import taxes charged by their country. These are not included in the item price or shipping cost.

Question 4

How is the jewellery packaged?

Accepted Answer

Each order comes in a teal paper gift box with orange tissue paper and care instructions. The box fits into a large-letter postal box for safe delivery, so no extra wrapping is used.

Question 5

Can I track my order?

Accepted Answer

UK orders are always sent with tracking. For international orders, tracking depends on the shipping method selected at checkout — the standard cheapest option is not tracked.

Question 6

What if my parcel doesn't arrive?

Accepted Answer

If your parcel hasn't arrived after the estimated time, please contact me and I'll help track it or replace it if needed.

Question 7

Can I send my own skateboard?

Accepted Answer

Yes — UK only. Please get in touch to discuss details before ordering so we can check your deck, timings and options.

Question 8

How do I choose the right ring size?

Accepted Answer

Please check the size guide linked on each ring product page. If you are between sizes or unsure, send me a message and I can help you pick the best fit.

Question 9

I have sensitive ears or skin — can I wear your jewellery?

Accepted Answer

Yes. All wooden parts are coated with natural oil, and all earrings come with hypoallergenic findings such as sterling silver, surgical steel, rhodium-plated or stainless steel.

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