How long does delivery take?

Orders are handmade and usually dispatched within a few days. Delivery to the UK takes 2–4 working days after dispatch. Shipping to the US and Canada takes around 7–15 working days.

Do you ship internationally?

Currently, I ship to the UK, US and Canada. This may change in the future — if you are outside these countries, please get in touch before ordering.

Will I have to pay customs or import duties?

Customers outside the UK are responsible for any customs fees or import taxes charged by their country. These are not included in the item price or shipping cost.

How is the jewellery packaged?

Each order comes in a teal paper gift box with orange tissue paper and care instructions. The box fits into a large-letter postal box for safe delivery, so no extra wrapping is used.

Can I track my order?

UK orders are always sent with tracking. For international orders, tracking depends on the shipping method selected at checkout — the standard cheapest option is not tracked.

What if my parcel doesn't arrive?

If your parcel hasn't arrived after the estimated time, please contact me and I'll help track it or replace it if needed.

Can I send my own skateboard?

Yes — UK only. Please get in touch to discuss details before ordering so we can check your deck, timings and options.

How do I choose the right ring size?

Please check the size guide linked on each ring product page. If you are between sizes or unsure, send me a message and I can help you pick the best fit.

I have sensitive ears or skin — can I wear your jewellery?

Yes. All wooden parts are coated with natural oil, and all earrings come with hypoallergenic findings such as sterling silver, surgical steel, rhodium-plated or stainless steel.

Shipping policy

Shipping Policy

At Baltic Dew, we are committed to delivering your handcrafted jewelry promptly and securely. Below are the details of our shipping policy for orders within the United Kingdom and internationally:

Processing Time:

As our products are handcrafted from recycled skateboards, processing times vary depending on the specific item ordered. Generally, orders are processed and dispatched within 3 to 5 business days. If there is any delay beyond this period, we will notify you promptly.

Shipping Method and Delivery Time:

Royal Mail Tracked 48 (Free): All orders are shipped free of charge using Royal Mail Tracked 48, which aims to deliver within 2 to 3 working days, including Saturdays. This service includes full tracking and delivery updates.

Upgraded Shipping Option:

Royal Mail Tracked 24 (£3.60 upgrade): For next working day delivery, you can upgrade to Royal Mail Tracked 24 for a fee of £3.60. This service includes tracking to the delivery point, photo on delivery, and SMS or email notifications.

International Shipping (Excluding European Union):

We are pleased to offer international shipping to USA and Canada using Royal Mail International Standard or Royal Mail International Tracked, depending on your needs:

Royal Mail International Standard: A more affordable option with no tracking, typically taking 5–7 working days to most destinations.

Royal Mail International Tracked: Includes tracking and typically takes 5–10 working days, depending on the destination.

Please note: We currently do not ship to countries within the European Union due to recent changes in regulations. It might change - please keep an eye on.

Order Tracking:

For Royal Mail Tracked 24 and Royal Mail International Tracked, you will receive a tracking number via email once your order has been dispatched, allowing you to monitor its journey to you.

Shipping Restrictions:

We currently ship to addresses within the United Kingdom and internationally, excluding the European Union.
We do not ship to P.O. boxes or APO/FPO addresses.

Lost or Damaged Items:

Baltic Dew is not responsible for items lost or damaged during transit. However, if your order arrives damaged, please contact us within 7 days of receipt at info@balticdew.com with your order number and photos of the damage. We will assess the situation and, if appropriate, offer a replacement or repair.

Order Modifications and Cancellations:

Once an order is placed, we begin processing it immediately to ensure timely delivery. Therefore, we cannot guarantee that modifications or cancellations can be accommodated. If you need to modify or cancel your order, please contact us as soon as possible at info@balticdew.com, and we will do our best to assist you.

Contact Information:

For any questions or concerns regarding shipping, please reach out to us at info@balticdew.com.

By placing an order with Baltic Dew, you agree to the terms outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

Country/region

Shipping policy