Shipping policy
Shipping Policy
At Baltic Dew, every piece is prepared by hand and many items are made to order.
Processing Time
Processing times vary depending on the product ordered and current workload.
Most orders are prepared and dispatched within up to 10 working days. If your order is likely to take longer, you will be contacted as soon as possible.
Shipping Methods
UK orders are shipped using a tracked service and tracking information is provided once the order has been dispatched.
For international orders, customers can choose between:
-
International Standard — a lower-cost untracked service.
-
International Tracked — a tracked service with delivery updates where available.
Most international orders are shipped using Royal Mail, although a different carrier may occasionally be used depending on the destination, local availability or customer request.
International Shipping
International shipping is available to selected countries.
Delivery times vary depending on destination, customs processing and the shipping service selected at checkout.
Any import duties, taxes or customs charges are the responsibility of the customer unless stated otherwise at checkout.
Lost or Damaged Items
If your order arrives damaged, please contact us within 14 days of delivery and include your order number together with photographs of the issue.
For untracked shipping services, Baltic Dew cannot accept responsibility for items lost in transit where no delivery confirmation or tracking information is available.
Order Changes and Cancellations
Orders may be cancelled or amended until they have been dispatched. Once an order has been shipped, cancellation is no longer possible and the return policy applies instead.
Contact
For any questions regarding shipping, please contact:
Baltic Dew reserves the right to update this policy from time to time.